1. Scope
This policy applies to fees paid directly to Bhartiya Property for consultancy, advisory, documentation or brokerage services. It does not apply to money paid to any third party, including token amounts or advances paid to a property owner, earnest money deposits paid to a bank, stamp duty, registration charges or statutory fees.
2. Refundable situations
- Service not commenced. If you cancel an engagement in writing before we begin work, any advance fee paid is refunded in full.
- Duplicate or excess payment. Any amount received in excess of the agreed fee, or paid twice for the same service, is refunded in full.
- Service not delivered by us. If we are unable to deliver an agreed service for reasons attributable to us, the fee for the undelivered portion is refunded.
3. Non-refundable situations
- Fees for advisory, site visit, valuation opinion or documentation work already performed.
- Brokerage that has become payable because the transaction milestone agreed at engagement has been reached.
- Amounts paid by you to any third party, including owners, banks, auctioning authorities, advocates or government departments.
- Situations where the transaction does not proceed because of a decision by you, the counterparty, a lender or an authority, after our services have been rendered.
- Engagements terminated by us because of misrepresentation, non-cooperation or breach of our Terms and Conditions by the client.
4. Partial refunds
Where work has been partly completed, we refund the balance after deducting a fair charge for the work already performed and any out-of-pocket costs incurred on your behalf. The deduction is itemised in writing so you can see what has been charged and why.
5. How to request a refund
Send a written request to asrafmohd@gmail.com, or by post to 7/9, Site-2, Industrial Area, Karehra, Mohan Nagar, Ghaziabad, Uttar Pradesh 201007, within 15 days of the payment or of the event giving rise to the request. Please include your name, registered mobile number, the payment date and amount, the transaction or UTR reference, and the reason for the request.
6. Processing and timelines
- We acknowledge every refund request within 3 working days.
- We communicate a decision within 7 working days of acknowledgement.
- Approved refunds are initiated within 7 working days of approval.
- The amount reaches your account within 5 to 10 working days of initiation, depending on your bank or payment provider. Online payment refunds are credited to the original payment method.
7. Deductions
Payment gateway charges, bank transfer charges and any taxes already deposited with the government may be deducted from the refunded amount where they are not recoverable by us.
8. Disputes
If you are not satisfied with a refund decision, write to us at asrafmohd@gmail.com marking the subject “Refund escalation”. We review escalations personally at the proprietor level. Any unresolved dispute is subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh.